Effective Date: 19 May 2025

At Sydney Dietetics Clinic, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What personal information do we collect?

We may collect the following personal information when you use our services or contact us:

• Your full name

• Email address

• Phone number

• Health information relevant to your dietetic care

• Payment details (if applicable)

• Any other information you provide via contact or booking forms

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2. How we collect your information?

We collect personal information directly from you when you:

• Submit contact or booking forms on our website

• Email or phone us

• Participate in consultations (in-person or virtual)

• Use our website, which may collect some technical data (e.g., IP address, cookies)

 

3. Why do we collect your information?

Your information is collected and used to:

• Provide dietetic consultations and services

• Manage appointments and bookings

• Communicate with you regarding your care and clinic updates

• Comply with legal and professional obligations

• Improve our services and website experience

 

4. How do we store and protect your information?

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure, including:

• Using secure, encrypted servers and SSL certificates on our website

• Restricting access to your information to authorised staff only

• Secure storage of health records as per professional standards

• Retaining your information only as long as necessary for the purpose it was collected or as required by law

 

5. Disclosure of your information

We do not sell or rent your personal information. We may disclose your information to:

• Third-party service providers (e.g., telehealth platforms, payment processors) who assist in providing our services

• Regulatory or legal bodies if required by law

• Other health professionals with your consent as part of coordinated care

 

Where your information is sent overseas (for example, telehealth platforms hosted outside Australia), we will ensure appropriate safeguards are in place.

 

6. Access and correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do this, please contact us at:

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Email: sydneydieteticsclinic@gmail.com
Phone: +61 404 925 121

 

7. Making a Privacy Complaint

If you believe your privacy has been breached, please contact us so we can address your concerns promptly. You may also contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints

 

8. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to enhance your browsing experience and improve our services. You can manage or disable cookies through your browser settings.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.